![]() Thank you for visiting the website (including the Forum), and the SWAPA Mobile Application, if downloaded, (collectively, the “Site”) provided by Southwest Airlines Pilots Association (“SWAPA” or “we” or “us”). User's Acknowledgment and Acceptance of Terms There is a way to do so via email.Terms of Use 1. If you can document your attempts to cancel within the24 hour period, then you should try customer relation again with that information. Mr Ramsey was completely unable to help me and would only repeat the same "there's nothing I can do it's outside the 24 hour cancelation time. After MUCH of my time wasted on hold once again I finally spoke with Gary Ramsey. She basically told me there was nothing she could do to help me and that I would have to speak to Customer relations. When I was actually able to get a live person on the line she was very polite, and she explained to me that they were indeed having issues with the lines. I contacted you several times within the 24 cancellation period!!!. ATTACHED to the bottom of this email is my original correspondence with you via email. Please fix this error and refund any and all charges. As a matter of fact, right now, while I am typing this email to you, I have been on hold again with customer relations and listening to the music now for 17 minutes so far. I have waited over an hour each time to get a call back, and then listened to your music while on hold for another 15 minutes. I have tried many times, both email and 1.800.434.9792 several times as well as customer relations at 855.234.4654. It’s pretty binary, you buy or you don’t. I used my mother's credit card to hold a flight, but not be charged until I finalized it and paid with my own card. ![]() When you clicked that button you did book and finalize the reservation. How could the website “trick” you? To buy a ticket you have to click on the yellow “purchase “ button. The website tricked me into giving payment information although I was not ready to make final plans or payment I did not book and finalize this reservation. Mr Ramsey was completely unable to help me and would only repeat the same "there's nothing I can do it's outside the 24 hour cancelation been trying to get through on your 1 800 number multiple times since I apparently "made a reservation" in error after being confused by the Southwest website. The website tricked me into giving payment information although I was not ready to make final plans or payment. I've been trying to get through on your 1 800 number multiple times since I apparently "made a reservation" in error after being confused by the Southwest website.
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